Reference

What You Agree To When You Use lvl4d

These terms set out the rules that apply to your account, your transactions, and your use of the platform — including deposits made via DANA, OVO, and GoPay.

Account eligibility appliesDANA, OVO, GoPay coveredIndonesia-region access onlySubject to local lawUpdates notified via account
lvl4d What You Agree To When You Use lvl4d
HOW WE OPERATE

What We Do to Keep Your Account Secure

Our obligations under these terms aren't one-sided. We maintain clear practices around data handling, account security, and how we manage your information — so you know exactly what we do with what you share.

Data Handling

We collect only what's needed to run your account and process transactions. Your personal details are not shared with third parties outside of what's required to verify payments via DANA, OVO, or GoPay.

Account Security

Login sessions are protected by OTP verification sent to your registered mobile number. If you notice unexpected activity, contact support immediately and we'll lock the account while we investigate.

Data Retention

We retain your account data for as long as your account is active and for the period required by applicable regulation after closure. You can request a summary of held data by contacting support.

Requesting Changes

To update registered details — including your linked e-wallet for DANA or OVO withdrawals — submit a request through live chat with your account verification details ready for the agent.

TERMS CONTACT

How to Reach Us About These Terms

If a clause isn't clear or you need to flag something related to your account and these conditions, our support team can help. Reach out through the channels below and we'll point you to the right section or escalate where needed.

Team online

Live Chat

Start a live chat session directly from your account page for fast responses to terms-related questions about your wallet or account status.

Email Support

Send a detailed query to our support address if your question involves a specific clause, a transaction dispute, or an account-access concern.

Account Help Centre

Your account dashboard includes a help section where common terms questions — including those around DANA, OVO, and GoPay deposits — are answered directly.

Common Questions About These Terms

These are the questions we get most often about how our terms work in practice — especially around account access, payment conditions, and what happens when terms change.

Yes. These terms cover all transactions on your account, including those processed via DANA, OVO, and GoPay. Each wallet provider also has its own conditions that apply separately.

We'll notify you through your registered account before any material changes take effect. Continuing to use the platform after that notification counts as your acceptance of the updated terms.

No. Your account is personal and non-transferable. Any attempt to share or transfer account access is a breach of these terms and may result in suspension or permanent closure.

Contact our support team via live chat or email and ask for a data summary. We'll verify your identity first, then provide the information in line with applicable data rules.

Raise it with our support team directly. Where any clause conflicts with Indonesian regulation, local law takes precedence — we'll review the specific concern and respond in writing.

Access depends on local law and is available only where permitted in eligible regions. Players in Makassar and other parts of Indonesia should confirm local eligibility before opening an account.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.