Reference

Legal Terms That Cover Your Account

These terms set out how your account, your data, and your activity on lvl4d are governed — covering everything from how we handle account information to how local law shapes what's available in your region.

Account PolicyData HandlingIndonesia EligibilityDANA · OVO · GoPay ContextContact Rights
lvl4d Legal Terms That Cover Your Account
HOW WE HANDLE IT

Data, Security and Your Account Rights

Your account data is stored securely and accessed only for the purposes set out in our privacy terms — processing transactions, verifying identity, and providing account support. We do not sell your data to third parties. You can request a summary of what we hold, ask for corrections, or request closure at any time through the channels above.

Data Retention

We retain account and transaction records for the period required by applicable law. After account closure, data is held only as long as legally required, then deleted.

Cookie Policy

We use session and analytics cookies to keep your login active and to understand how the platform is used. You can manage cookie preferences from your browser settings at any time.

Account Security

Account access is protected by password and OTP verification. If you suspect unauthorised access, use the account lock option in settings or contact live chat immediately.

Requesting Changes

To update personal details, correct data errors, or request full account deletion, submit a request via email support with your account ID and the specific change needed.

POLICY CONTACT

How to Reach Us on Legal Matters

If you have a question about your rights, want to request a copy of the data we hold on your account, or need clarification on how a specific term applies to you, there are three ways to reach our policy team. We aim to respond to account and data requests within the timeframe required by applicable rules.

Team online

Live Chat

Open the chat widget from your account dashboard to reach a support agent. For legal or policy queries, select the Account and Policy topic from the menu.

Email Support

Send policy and data-access requests to our support address listed in the account settings page. Include your registered account ID for faster routing.

Account Help Centre

The Help Centre covers common policy questions — account verification, wallet eligibility, data retention periods, and how to request account closure.

Your Legal Questions, Answered

These are the questions we hear most often about terms, data and account rights. If your question isn't covered here, the live chat and email support channels above are the fastest way to get a direct answer from our policy team.

These terms apply to anyone who opens an account on lvl4d where access is permitted under local law. Eligibility depends on your region and the applicable rules there.

Yes. Send a data-access request to our support email with your account ID. We process these within the timeframe required by law and confirm once the summary is ready.

Open a live chat session, select Account and Policy, and describe the transaction in question. Include the transaction reference shown in your DANA or OVO app history.

After closure, we retain records only as long as required by applicable law. Once that period ends, your data is deleted from our active systems in line with our retention policy.

We update terms when services change. Notification goes to your registered contact details. Continuing to use your account after an update means you accept the revised version.

Submit a correction request via email support with your account ID and the details to be changed. Our team reviews and confirms the update once identity verification is complete.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.