Reference

How lvl4d Handles Your Privacy

Your account information stays with us — not shared, not sold. This page covers what we collect when you log in, top up via DANA, OVO, or GoPay, and use our platform, and exactly what you can do about it.

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What We Collect and Why

lvl4d Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account, we collect the details you provide — name, email, phone number, and the payment method you use to top up, whether that's DANA, OVO, or GoPay. We also log device and session data: your IP address, browser type, and the pages

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you visit within our platform. This helps us keep your account secure and show you content relevant to your region. We do not sell your personal data to third parties. Data shared with payment processors like DANA, OVO, and GoPay is limited to what those services
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need to complete your transaction — nothing more. Cookies and similar tracking tools are used to keep your session active across devices and to remember your preferences, such as language and last-used wallet. You can manage cookie settings through your browser at any time. Access to
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our platform and the way we handle your data depends on local law and is available only where local regulations permit. If you're in Makassar or anywhere else in Indonesia, the same policy applies to your account.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We take a straightforward approach to data security: your account is protected with encrypted connections, and access to personal data within our systems is restricted to staff who need it to operate the platform.

Encryption and Access Control

All data transmitted between your device and our platform uses SSL encryption. Internal access to personal account data is role-restricted and logged for audit purposes.

Retention and Deletion

We keep your account data for as long as your account is active. If you close your account, we retain only what is required by applicable law, then delete the rest.

Cookies and Tracking

We use session cookies to maintain your login across devices and analytics cookies to understand how the platform is used. You can opt out of non-essential cookies via your browser settings.

Requesting Changes

You can request access to, correction of, or deletion of your personal data by contacting our support team. We will verify your identity before processing any change to account data.

PRIVACY CONTACT

Reach Us About Your Data

Have a question about your data or want to request a change? Our support team handles privacy requests directly — no automated queue for account-level concerns.

Email Support Send your privacy request or data query to our support address. We aim to respond within a few business days and will confirm receipt.

Live Chat Open the chat widget from your account dashboard to speak with our team directly. Available during standard Indonesia support hours.

Account Settings Some data preferences — like communication opt-outs and cookie choices — can be managed directly from your account settings page without contacting support.

Common Questions About Your Privacy

Straight answers to what people actually ask about how we handle account and payment data.

We collect your registration details, device and session information, and transaction data tied to your DANA, OVO, or GoPay top-ups. We collect only what is needed to run your account.

No. Payment transactions via DANA, OVO, and GoPay are processed by those providers directly. We receive a confirmation reference, not your full wallet credentials or card details.

Yes. Contact our support team with your account details and a data access request. We will verify your identity and provide a summary of the data we hold on your account.

Send a deletion request through live chat or email support. After identity verification, we will remove your personal data except for records we are required to keep under applicable law.

We share data only with payment processors like DANA, OVO, and GoPay to complete transactions, and with service providers who help us operate the platform under strict data agreements.

Your data is kept while your account is active. After account closure, we retain only what local law requires, then delete remaining personal information within a reasonable period.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoAbout Us InfoFAQ

How lvl4d Handles Your Privacy

How We Protect and Manage Your Information

Encryption and Access Control

Retention and Deletion

Cookies and Tracking

Requesting Changes

Reach Us About Your Data

Common Questions About Your Privacy

01 What personal data does lvl4d collect from my account?

02 Is my payment information stored on lvl4d's servers?

03 Can I request a copy of my personal data?

04 How do I ask lvl4d to delete my data?

05 Does lvl4d share my data with third parties?

06 How long does lvl4d keep my account data?

Privacy Policy

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